Refund and Return Policy
At The English Garden, customer satisfaction and trust are our top priorities. We are committed to providing an exceptional shopping experience by offering high-quality products and excellent customer service.
To ensure our customers’ rights, please review our return and refund policy below.
1. Return and Exchange Conditions
Return or exchange requests can be submitted within 3 days of receiving the order.
Products must be in their original condition, unused, unopened, and with their original packaging intact.
Products must be returned with all original accessories and packaging.
An order number or proof of purchase is required.
2. Non-Returnable Products
Due to the nature of fragrance products, items that have been opened or used cannot be returned or exchanged, except in cases of manufacturing defects or when an incorrect product has been delivered, in accordance with applicable consumer protection laws.
3. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact our customer service team and provide your order number along with photos showing the issue.
Once the request has been reviewed and verified, we will take the appropriate action, either replacing the product or issuing a refund, at no additional cost to the customer if the error is confirmed to be on our part.
4. Refund Process
Once the returned product has been received, inspected, and approved, the refund process will be initiated through the original payment method or another method agreed upon with the customer.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
5. Delivery Fees
Customers are responsible for return or exchange delivery fees when the return is not due to an error made by our store.
The English Garden will cover delivery costs if an incorrect, damaged, or defective product has been delivered.
Original delivery fees are non-refundable, except where otherwise required by applicable law.
6. Contact Us
For return or exchange requests, or if you have any questions regarding our policy, please contact our customer service team through the contact channels available on our website.
The English Garden — Your Trust and Satisfaction Are the Foundation of Our Success.
This policy applies without prejudice to consumer rights under the applicable laws and regulations of the State of Kuwait.
We’re always happy to assist you. If you need immediate support or have any additional questions, feel free to contact us directly.